Shipping policy

Shipping Policy

Last updated: May 18, 2026

This Shipping Policy applies to orders placed on the K-3 website.

The K-3 website is operated by KTJB LLC, owner and seller of record for products purchased through the website.

KTJB LLC
701 Brickell Avenue
Miami, Florida 33131
United States
Email: contact@k-3.com

In this Shipping Policy, “K-3,” “we,” “us” and “our” refer to KTJB LLC and its authorized logistics, fulfillment and shipping partners.

Orders are fulfilled by or on behalf of KTJB LLC through logistics partners and warehouses located primarily in Italy and France.

1. Shipping zones

K-3 currently organizes shipping into two main zones:

EU Zone

The EU Zone means the 27 Member States of the European Union only.

The EU Zone does not include overseas territories, special customs territories, special VAT territories, islands, remote areas, military addresses, or other territories connected to an EU Member State but treated differently for customs, VAT, carrier or logistics purposes, unless such destination is expressly available at checkout or approved by K-3 in writing.

Rest of World Zone

The Rest of World Zone means eligible destinations outside the EU Zone, subject to sanctions, embargoes, export controls, import restrictions, customs requirements, carrier availability and K-3’s order review procedures.

Shipping availability, methods and costs are displayed at checkout and may vary depending on the destination, product type, product size, product value, stock location, carrier availability and applicable legal or customs requirements.

2. Restricted destinations

K-3 ships worldwide, except where shipping is restricted, prohibited, unavailable or commercially unreasonable due to sanctions, embargoes, export controls, import restrictions, customs rules, carrier limitations, fraud screening, payment restrictions, product restrictions, force majeure or other circumstances beyond our reasonable control.

We do not ship to destinations, persons, entities or organizations where shipping would breach applicable U.S., EU, United Nations, local or other relevant sanctions, embargoes, trade restrictions or legal requirements.

Because sanctions and trade restrictions may change, K-3 does not publish a fixed list of excluded countries in this policy.

K-3 reserves the right to refuse, cancel, suspend, refund or request additional information for any order that may be affected by sanctions, embargoes, carrier restrictions, customs restrictions, payment restrictions or compliance requirements.

3. Order review and processing

Orders are processed after payment authorization, order review, stock confirmation and, where applicable, compliance, fraud, address or customs review.

K-3 reserves the right to delay shipment, request additional information, refuse an order or cancel an order where information is incomplete, inaccurate, suspicious, legally restricted, affected by carrier limitations or incompatible with customs or delivery requirements.

Business days exclude Saturdays, Sundays and public holidays in the United States, France, Italy and, where relevant, the destination country.

4. Delivery periods

For standard in-stock products, unless a longer or different delivery period is expressly stated and accepted before purchase, K-3 will ship and deliver orders within the maximum period required by applicable law.

For EU consumer orders, where no specific delivery period has been agreed, delivery will occur without unjustified delay and no later than 30 days after the order is accepted, subject to full payment, order validation and mandatory legal exceptions.

For U.S. orders subject to the applicable FTC rule, where no shipping time is clearly stated, K-3 will ship within 30 days after receipt of a properly completed order, or will seek the customer’s consent to a revised shipping time or issue a refund for the unshipped merchandise, as required by applicable law.

Delivery estimates shown at checkout, in an order confirmation, or by the carrier are estimates unless expressly stated as guaranteed.

5. Made-to-order, pre-order, bespoke and special products

Certain K-3 products may be made-to-order, pre-order, bespoke, customized, oversized, fragile, high-value, artisanal, limited-edition, special-order or otherwise subject to extended preparation, production or delivery periods.

For these products, delivery may take up to six months, depending on the product, materials, production schedule, artisan availability, logistics requirements, customs clearance, destination and carrier arrangements.

Where a product is subject to a longer delivery period, the applicable delivery period will be indicated on the product page, at checkout, in the order confirmation, in a quotation, or in a separate written communication. By placing an order for such a product, the customer accepts the stated delivery period as part of the order.

If K-3 becomes aware of a material delay beyond the agreed delivery period, K-3 will contact the customer and provide the options required by applicable law.

6. Multiple shipments

Products from the same order may be shipped in one shipment or in several shipments.

K-3 may split shipments depending on stock availability, product type, warehouse location, packaging requirements, production schedule, customs requirements or carrier constraints.

Where K-3 splits an order for operational reasons, no additional shipping charge will be applied unless otherwise disclosed and accepted before shipment.

7. Carriers and delivery methods

K-3 may use any appropriate carrier, courier, postal service, freight forwarder, specialized transporter, white-glove delivery provider or logistics partner, depending on the products ordered and the delivery destination.

Carrier availability, delivery options and shipping costs may vary by destination and product.

Certain products, including large, fragile, high-value, furniture, rug, textile, decorative or artisanal products, may require special handling, freight delivery, appointment delivery or additional packaging.

8. Shipping costs

Shipping costs are calculated and displayed at checkout before the order is confirmed.

Additional charges may apply for remote areas, difficult-access addresses, oversized products, fragile products, special handling, storage, customs processing, address correction, failed delivery attempts, return shipment, reshipment, white-glove delivery or other exceptional requirements.

Where legally required, such charges will be disclosed before the order is accepted or otherwise submitted for the customer’s approval.

9. EU deliveries

For eligible deliveries within the EU Zone, orders are generally shipped from Italy or France.

The applicable product price, shipping costs and tax treatment are displayed at checkout.

Tax treatment may be updated from time to time. Any VAT or tax collected at checkout will be shown before the order is confirmed.

Certain territories connected to EU Member States may be excluded from the EU Zone or treated differently for customs, VAT, logistics or carrier purposes. Such destinations are not accepted unless expressly available at checkout or approved by K-3 in writing.

10. Rest of World deliveries, customs, duties and taxes

For deliveries outside the EU Zone, the customer is responsible for all customs duties, import VAT, sales taxes, local taxes, brokerage fees, customs clearance charges, carrier handling fees and any other charges imposed by the destination country, customs authority, carrier or other relevant authority.

Unless expressly stated at checkout, international orders outside the EU Zone are shipped on a duties and taxes unpaid basis. This means that the recipient must pay all applicable duties, taxes, fees and customs charges upon or after importation.

K-3 does not control these charges and cannot predict their amount. Customs policies vary by country. Customers should contact their local customs authority before placing an order if they require further information.

If the customer or recipient refuses delivery, fails to pay import duties or taxes, fails to provide customs information, fails to respond to carrier or customs requests, or fails to collect the shipment, the parcel may be returned, stored, delayed, abandoned or destroyed by the carrier or customs authority.

In such cases, to the extent permitted by applicable law, K-3 may deduct from any refund the original shipping costs, return shipping costs, duties, taxes, customs charges, brokerage fees, storage fees, handling fees and any other costs incurred by K-3.

11. Delivery address restrictions

K-3 does not deliver to P.O. boxes, parcel lockers, freight forwarders, reshipping services, hotels, temporary addresses, military addresses or similar addresses unless expressly approved by K-3 in writing.

K-3 may refuse, cancel or suspend any order with a delivery address that cannot be verified, cannot be served by the carrier, appears to be high-risk, or is not compatible with the product ordered.

If K-3 cannot deliver to the address provided, K-3 may request an alternative address. If no suitable solution is available, K-3 may cancel the order and issue a refund in accordance with applicable law.

12. Customer delivery information

The customer is responsible for providing complete and accurate delivery information, including recipient name, delivery address, telephone number, email address, access details and any information required for customs clearance.

K-3 is not responsible for delays, failed deliveries, returns or additional costs caused by incomplete, incorrect, outdated or misleading delivery information, recipient unavailability, refusal of delivery, failure to collect a parcel, failure to provide customs information, or failure to pay import duties, taxes or charges.

Additional costs caused by address errors, failed delivery attempts, storage, return shipment, reshipment, customs issues or delivery refusal may be charged to the customer, to the extent permitted by applicable law.

13. Delivery appointments and large items

Certain products may require scheduled delivery, freight delivery, appointment delivery or special access arrangements.

If an appointment is required, the carrier or K-3 customer service may contact the customer to arrange delivery.

The customer is responsible for ensuring that the delivery address is accessible and that the product can be delivered safely through doors, elevators, staircases, corridors and other access points.

If delivery cannot be completed because the customer is unavailable, access is insufficient, the address is incorrect, the appointment is missed, or the customer refuses delivery, additional storage, redelivery, return or handling fees may apply, to the extent permitted by applicable law.

14. Signature and proof of delivery

K-3 may, at its discretion, require signature upon delivery, identity verification, delivery code confirmation or other proof of delivery, especially for high-value, fragile, international or special-order shipments.

A shipment may be delivered to the recipient, a person present at the delivery address, a building reception, concierge, doorman, mailroom, pickup point or other location authorized by the carrier or by the recipient, subject to the carrier’s procedures and applicable law.

15. Transfer of risk

For consumer orders where mandatory consumer law applies, the risk of loss or damage transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If the customer chooses a carrier or delivery method not proposed by K-3, and where permitted by applicable law, the risk of loss or damage may transfer to the customer when the goods are handed over to that carrier.

16. Damaged parcels and delivery issues

The customer should inspect the parcel carefully upon delivery.

If the exterior packaging appears damaged, opened, wet, crushed or otherwise compromised, the customer should, where possible, refuse delivery or note precise written reservations with the carrier before accepting the parcel.

If a product is damaged, missing, incorrect or affected by a delivery issue, the customer must contact K-3 as soon as possible and, in any event, within 48 hours after delivery, at:

contact@k-3.com

The customer should include the order number, photographs of the exterior packaging, photographs of the interior packaging, photographs of the damaged or affected product, and a description of the issue.

Prompt notice is necessary to help K-3 investigate the issue with the carrier and preserve any available carrier claim. This 48-hour notice requirement does not limit any mandatory rights the customer may have under applicable consumer law.

17. Delays

Shipping and delivery may be delayed by product availability, production schedules, customs clearance, carrier delays, strikes, severe weather, force majeure, remote delivery locations, compliance checks, payment review, fraud screening, incomplete delivery information, recipient unavailability, customs requests or other circumstances beyond K-3’s reasonable control.

If shipment or delivery is delayed, K-3 may contact the customer using the email address or telephone number provided with the order.

Where applicable law requires K-3 to obtain the customer’s consent to a revised shipping or delivery date, or to offer cancellation and refund, K-3 will do so in accordance with that law.

K-3 is not responsible for delays caused exclusively by the customer, including recipient unavailability after delivery attempts, failure to provide required customs information, refusal to pay import charges, incorrect delivery information, refusal of delivery or failure to collect the shipment.

18. Order cancellation due to delivery impossibility

K-3 may cancel an order before shipment if K-3 determines that delivery is impossible, unlawful, restricted, commercially unreasonable, affected by sanctions or embargoes, affected by carrier limitations, affected by customs restrictions, or incompatible with the product’s handling or delivery requirements.

If K-3 cancels an order before shipment, K-3 will refund the amounts paid for the cancelled products and any related shipping charges, in accordance with applicable law.

19. Returns, return shipping and restocking

All returns are governed by the K-3 Return and Refund Policy.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

For eligible non-defective returns outside mandatory consumer withdrawal rights, K-3 may charge a restocking and handling fee of up to 20% of the product price, to the maximum extent permitted by applicable law.

For EU consumers exercising their statutory right of withdrawal, K-3 will not apply a fixed restocking fee. However, K-3 may deduct an amount for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with applicable law.

Return costs may include carrier charges, insurance, customs charges, duties, taxes, brokerage fees, handling fees, storage fees, repackaging costs and any other logistics costs connected with the return.

This does not apply where the product is defective, damaged, incorrect, non-conforming, or where the return is due to an error by K-3. In such cases, K-3 will handle the return in accordance with applicable law.

20. Contact

For shipping questions, please contact:

K-3 Customer Service
Email: contact@k-3.com

KTJB LLC
701 Brickell Avenue
Miami, Florida 33131
United States