Frequently Asked Questions
Most questions can be answered with our Frequently Asked Questions section below.
To connect directly with our Customer Service team, email us anytime at contact@k-3.com,
or by calling us at +1.305 831 5507 or +33.1.42.84.22.49 Monday through Friday, 9AM to 5PM CEST.
K三, pronounced K-3, reflects the meeting of Eastern and Western influences. The Roman letter K is paired with the Japanese kanji 三, meaning three. The number three expresses balance and harmony, a central idea in the K-3 universe.
K-3’s approach to sustainability is rooted in long-lasting design, craftsmanship, respect for materials, and collaboration with skilled artisans and specialist producers. We aim to create refined pieces intended to be kept and cherished, rather than disposable products.
In selected projects, K-3 works with partners who reflect this philosophy, including the Yoshino Forest collaboration in Japan, which honours sustainable forestry, traditional craftsmanship, and the use of Sugi wood. We continue to review materials, production methods, packaging, and logistics with the aim of improving our environmental practices over time.
Many K-3 pieces are artisanal, handcrafted, or produced through specialist workshops. Small variations in shape, finish, colour, glaze, texture, or dimensions may occur and are part of the character of the product.
Some K-3 products are handmade or decorated by hand. Slight differences between pieces of the same collection may occur. These variations are not defects, they reflect the nature of artisanal production.
K-3 is available through its official online store and selected presentations, pop-ups, and professional appointments. Retail locations and temporary experiences may change over time. For the latest information about where to see K-3 products, or to request an appointment for a private, trade, hospitality, or interior design project, please contact us at contact@k-3.com.
Yes. Architects, interior designers, hotels, purchasing teams, developers, and other professionals may contact K-3 at contact@k-3.com for project, trade, hospitality, or specification inquiries.
Yes. K-3 offers bespoke design services for selected private, hospitality, and professional projects. Please contact contact@k-3.com with project details, location, timing, product categories, and any relevant plans or specifications.
Bespoke, personalized, made-to-order, custom-made, custom-altered, special-order, final sale, or specifically requested products may not be eligible for cancellation, return, exchange, or refund, except where required by applicable law.
K-3 ships worldwide to eligible destinations, subject to checkout availability, carrier service, customs requirements, product restrictions, payment validation, and applicable trade or sanctions rules. Shipping availability, methods, and costs are displayed at checkout.
K-3 organizes shipping into two main zones: the EU Zone and the Rest of World Zone. Some destinations may be unavailable or restricted due to sanctions, embargoes, export controls, customs rules, carrier limitations, product restrictions, or other circumstances beyond our reasonable control. Because these restrictions may change, K-3 does not publish a fixed list of excluded countries.
Please contact contact@k-3.com as soon as possible with your order number. K-3 will review the request, but changes or cancellations may not be possible once an order has been processed, shipped, produced, customized, or specially ordered.
Delivery timing depends on the product, stock availability, destination, carrier, customs clearance, and any special handling requirements. For standard in-stock products, delivery is handled within the period required by applicable law. Certain made-to-order, bespoke, oversized, fragile, high-value, artisanal, limited-edition, or special-order products may require extended preparation, production, or delivery times, which may take up to six months where disclosed before purchase.
Yes, where available. Large, fragile, high-value, furniture, rug, textile, decorative, or artisanal products may require special handling, freight delivery, appointment delivery, additional packaging, or white-glove delivery. Availability and costs depend on the product and destination.
Shipping costs are calculated and displayed at checkout before the order is confirmed. Costs may vary depending on the destination, product type, product size, product value, stock location, carrier availability, and any special handling requirements.
For deliveries outside the EU Zone, duties, import VAT, sales taxes, customs fees, brokerage fees, carrier handling fees, and any other local charges are the customer’s responsibility unless expressly stated at checkout. K-3 cannot predict these charges, as they are set by the destination country and customs authorities.
Please contact K-3 as soon as possible at contact@k-3.com. Include your order number, product reference, photographs of the exterior packaging, interior packaging, damaged product, and a clear description of the issue. For delivery damage, customers should notify K-3 within 48 hours after delivery whenever possible, so the issue can be investigated with the carrier.
K-3 creates luxury home and lifestyle products, including fabrics, wallpaper, furniture, home scents, decorative cushions, rugs, throws, ceramics, bathwear, poufs, eyewear, stationery, and fragrances.
Where available, customers may request a return through their customer account or by contacting K-3 Customer Service at contact@k-3.com. A return request does not mean the return is automatically approved. All returns are subject to K-3’s Return and Refund Policy and any applicable law.
No. K-3 does not sell second-hand or pre-owned items through its official online store.
Returns require prior written authorization from K-3, except where this requirement is prohibited by applicable law. To request a return, contact contact@k-3.com with your order number, product reference, reason for return, photographs where applicable, and any other requested information. EU consumers purchasing standard products online may have a statutory 14-day right of withdrawal where required by law. Bespoke, personalized, made-to-order, special-order, final sale, used, installed, altered, or incomplete products may be excluded from returns, subject to applicable law.
No. K-3 does not currently offer local pickup or in-store pickup. Orders are shipped through K-3’s logistics and delivery partners.
The K-3 online store is powered by Shopify. Personal information is used to provide the online store services, process payments, fulfil orders, manage customer support, prevent fraud, improve the shopping experience, and comply with legal obligations. Full details are available in the K-3 Privacy Policy.
Yes. The K-3 website is operated by KTJB LLC, owner and seller of record for products purchased through the website. K-3 was co-founded by Kenzo Takada and Jonathan Bouchet Manheim.
This is the official K-3 online store. Products sold on the website are K-3 creations unless otherwise expressly indicated.
K-3 is a luxury home and lifestyle stud. Launched in Paris in 2020, K-3 brings Kenzo Takada’s passion for colour, fabric, cultural influences, and art de vivre into luxury interiors, home objects, textiles, fragrances, and lifestyle creations.
The K-3 online store is currently available in English. Customer Service may assist with inquiries in English and French where possible.
Yes. K-3 ships worldwide to eligible destinations, except where shipping is restricted, prohibited, unavailable, or commercially unreasonable due to sanctions, customs rules, carrier limitations, product restrictions, or other compliance requirements. Shipping availability, methods, and costs are displayed at checkout. For deliveries outside the EU Zone, customs duties, import VAT, sales taxes, brokerage fees, and other local charges are the customer’s responsibility unless expressly stated at checkout.
Where available, express or expedited shipping options are displayed at checkout or may be quoted by K-3 Customer Service. Availability depends on the destination, product type, product size, stock location, carrier availability, and any special handling requirements. Some fragile, oversized, artisanal, bespoke, or made-to-order pieces may not be eligible for express delivery.
Complimentary shipping may be offered on selected goods or during selected promotions. If your order qualifies, this will be shown at checkout before payment. Taxes, duties, customs charges, and other import fees are not included unless expressly stated.
You may contact K-3 Customer Service by email at contact@k-3.com or by phone at +1.305.831.5507 or +33.1.42.84.22.49, Monday through Friday, 9AM to 5PM CEST.
Yes. K-3 reviews professional, trade, hospitality, interior design, and bulk order requests on a case-by-case basis. Please contact us at contact@k-3.com with your company name, project type, requested products, quantities, destination, timing, and any special delivery requirements. Our team will review your request and respond with the appropriate information.
Yes. K-3 reviews professional, trade, hospitality, interior design, and bulk order requests on a case-by-case basis. Please contact us at contact@k-3.com with your company name, project type, requested products, quantities, destination, timing, and any special delivery requirements. Our team will review your request and respond with the appropriate information.
Ceramic pieces should be cleaned with a very soft, lightly damp cloth. For greasier residue, a small amount of alcohol may be used. Do not use abrasive materials or aggressive detergents. If the piece includes gold detailing, clean it very delicately, as excessive rubbing may alter the gold finish.
Ceramic objects are covered with glazes and fired at very high temperatures. The slight imperfections are caused by the melting of the glaze which causes the gas contained withing the clay to escape. This is not a defect but one of the characteristics of ceramic glazing.
Ceramics should always be cleaned with a very soft lightly damp cloth. For greasier residue, a little alcohol can be used. Under no circumstances should abrasive materials or aggressive detergents be used. If the ceramic pieces are partially covered with gold, the cleaning should be even more delicate. Excessive rubbing could alter the gold plating.
A ceramic piece can be placed temporarily outdoors, but under no circumstances should it be exposed to moisture or frost. In which case it would be subject to excessive expansion which could permanently alter the material.
The objects are all turned by hand from clay from an ancient Roman quarry. When fired this clay turns red. When the pieces are glazed it is essential to clean the bottom of each piece so that when the glaze is melted the object does not remain fixed in the kiln.
The Tamashi collection is a reference to Kintsugi, the Japanese technique of mending broken vases with gold. The gold, in this case, is never homogeneous as during firing it melts randomly and creating different channels. Today's pieces mirror that process.
If the packaging is damaged be sure to take photos of its exterior as well photos of the broken object still inside the box. If the damage is discovered within 24 hours, the object will be replaced as soon as possible. After 24 hours, no substitution can be claimed.
All the pieces of the K3 collection are entirely hand-made. Each object is a unique piece whose decoration is carried out by the manufacturer. They follow a pre-established decoration process validated by Kenzo Takada. However, as each piece is handmade, minute differences between pieces of the same collection are common.
The surface of the object is not smooth; you can feel imperfections on the white flower decoration of the Senpü collection. The decoration of the Chrysanthemum flowers from the Senpü collection is created by making an incision in the slip before the final glazing. The concave relief you feel is a sign of the work of our craftsmen and a result of high-quality craftsmanship.

